Our Warranty 

Terms of Warranty
Your DAUMIER watch is warranted by DAUMIER for a period of 24 months from the date of purchase under the terms and conditions of this warranty.  The DAUMIER international warranty covers material and manufacturing defects that may exist at the time of delivery of the purchased DAUMIER watch.  The warranty only comes into effect if the warranty certificate is dated, fully and accurately completed and stamped by an official DAUMIER dealer.  Specifically, DAUMIER warranty covers Swiss made movement function, waterproof function and non-consumable parts including crystal, hands, etc.
The Warranty Does Not Cover The Following:
  1. Operating life of the battery 24 months from the purchase date. 
  2. Normal wear and tear and aging (Example: cover and case scratch marks, alteration of the metal plating color, alteration of non-metallic material based straps and bracelets). 
  3. Damage on any part of the watch resulting from abnormal / abusive use, lack of care, negligence, accidents (including impact, percussion, extrusion, dents, surface damage, etc.), incorrect use of the watch and non-compliance to the operating instructions provided by DAUMIER. 
  4. The DAUMIER watch that has been handled by non-authorized persons (Example: battery replacement, service or repair) or which has been altered from the watch's original design and condition. 
  5. Any consequential and indirect damage resulting from the use, failure to operate, precision defects of the DAUMIER watch. 
DAUMIER Refusal
DAUMIER has the right to refuse any requests from the purchaser beyond the standard DAUMIER warranty services. This includes damage claims beyond DAUMIER's warranty services.  However, this does not include the mandatory statutory rights that granted the purchaser the rights against a manufacturer. 
The Manufacturer's Warranty:
  1. Is independent of any warranty that may be provided by the seller, for which the seller carries sole responsibility. 
  2. Does not affect the purchaser's rights against the seller nor any other mandatory statutory rights the purchaser may have against the seller. 

The DAUMIER Service Center ensures the care maintenance of your DAUMIER watch.  Please contact an official DAUMIER dealer or an authorized DAUMIER Service Center should your watch needs servicing.  You are assured of receiving DAUMIER's professional maintenance and repair services. 

 







REFUND POLICY

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Only normal priced items may be refunded, unfortunately, promotional items cannot be refunded.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at daumier@daumierswiss.com 
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at daumier@daumierswiss.com and send your item to our Regional Office: 146-03, 3rd Floor Patent House, Jalan Bukit Bintang, 55100 Kuala Lumpur.
Return Shipping
To return your product, you should mail your product to our Regional Office: 146-03, 3rd Floor Patent House, Jalan Bukit Bintang, 55100 Kuala Lumpur. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a track able shipping service or purchasing shipping insurance. We do not guarantee that we will safely receive your returned item. 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return 

 

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